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Hyatt Unveils Global Franchise and Owner Relations Organization



Hyatt Hotels has unveiled a new Global Franchise and Owner Relations organization, dedicated to advancing care for owners and operators, enhancing the guest and customer experience and supporting accelerated franchise growth.


Hyatt is dedicating focused resources to support this key stakeholder group in an effort to expand the franchise portfolio and increase property performance by further elevating Hyatt’s guest and customer personalization strategy.



The group will be led by Hyatt veteran Jim Chu. In his expanded role as EVP Global Franchising and Development, Chu will oversee the global strategy for owner/operator relations and development. He will continue to report to Chuck Floyd, Global President of Operations.



Hyatt’s new dedicated Franchise Operations team will be focusing on driving superior financial performance and will be led by Paul Daly in his new role as SVP Franchise Operations, reporting to Jim Chu.


Daly will lead a cross-functional team covering commercial services, performance, operations and learning & development.


Through this highly-coordinated approach, the team will provide resources designed to help franchisees achieve operating excellence and fully tap the power of the brand to drive revenue.

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