Nigeria's Ibom Air has tendered an 'unreserved apology' to its customers following the flight disruptions they have been experiencing since last Thursday.
In a letter signed and released on Sunday by its Chief Operating Officer, George Uriesi, the airline said the disruptions were as a result of unscheduled maintenance on a number of their aircraft at the same time.
The consequence of the unscheduled maintenance has been the delays and rescheduled flights as well as the inconvenience passengers have been experiencing which Ibom Air deeply regrets.
"As an airline dealing with mechanical equipment, we know that despite our best efforts, every once in a while, there will be bad days and our business model is to keep these bad days very few and very far between. We have successfully done so more than 90% of the time since we commenced operations.
And every time our schedule is disrupted, it is a very painful experience for us, because we know it inflicts pain on you and shakes your confidence in us," he said.
The airline's Chief Operating Officer reassured passengers that the entire Ibom Air team is 100% committed to restoring its normal schedule within the next 24 hours.
Passengers who have feedback on the airline's handling of the situation may send it to the airline via its email address: email@example.com.