Nigeria’s Dana Air has apologized to its esteemed passengers for the recent flight delays and cancellations they experienced on some of its routes.
In a statement, the airline said the travel hiccups were due to technical challenges of 2 of its aircraft in Lagos and Abuja on 18 and 19, December 2020, compelling it to ground both aircraft in line with strict safety standards and Global Best Practices.
While the airline’s maintenance team has however been deployed to conduct proper checks on both aircraft, the airline wishes to reassure guests and crew that their safety will continue to be our priority in all circumstances and would stop at nothing to guarantee this.
“We understand that the travel plans, commitments, meetings and engagements of our guests have all been disorganized by this unanticipated development and we are deeply and sincerely sorry.
This is really not a good time for disruptions having increased our flights recently to meet the expectations of our guests and ensure no one is left stranded without a flight this yuletide, but we had no option than to ground both aircraft in the interest of the safety of our crew and guests while our other serviceable aircraft continue to operate as scheduled” the airline said.
To compensate for this service failure, Dana Air is offering free tickets to all guests on the affected flights, while full refunds will be made available to guests who do not prefer to be rescheduled.
Dana Air advises all guests to contact them on all its available platforms to confirm the status of their flights before coming to the airport.
The airline will be available on email: email@example.com, WhatsApp: 07051190363 and all their social media platforms: Facebook, Instagram and Twitter to attend to all requests.