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Chidozie Uzoezie

First-of-Its-Kind: Emirates Opens Emirates World Store in Kenya



Emirates has opened its Emirates World store in Nairobi, Kenya, underscoring its commitment to deliver an elevated customer experience, alongside world-class products and services to the market.



This opening introduces the airline’s refreshed retail store concept to Africa for the first time, with more stores planned across the market in the coming months. 



Centrally located in the ultra-modern Cube, Riverside Drive, the Emirates World store offers customers expert travel advice, either from dedicated consultants or through self-service smart technologies, and immersive displays to bring the airline’s signature product closer to travellers from Kenya. 



Personalised and dedicated levels of service


Delivering the elevated hospitality and personalised experience that Emirates is renowned for, the Emirates World store is designed to enrich customers’ experience from the moment they walk through the door, with a warm and inviting space that welcomes every guest.



The retail space is over 330 m2 and designed as an open-plan, lounge-like environment, in the airline’s signature light and airy colour palette. 



Guests can explore the iconic Emirates A380 Onboard Lounge experience with an immersive, full-size showcase or explore the smart technology experiences such as the ‘selfie mirror’ which snaps pictures of travellers against scenic destination backdrops. 



Six customer service counters staffed by expert consultants are on hand to plan travel itineraries, supporting reservations and ticketing as well as general enquiries, ensuring a seamless journey at every touchpoint.



The consultants can also offer insight into Emirates Holidays, the airline’s tour operating arm, which provides customers with bespoke packages to unlock the finest travel experiences. Kiosks empower travellers with a self-service touchpoint, while minimising wait time and offering a faster service.  


Reinforcing Emirates’ commitment to Kenya


Emirates is fast approaching an important milestone in Nairobi: it’s 30th anniversary. Since the first flight in October 1995, Emirates has flown over five million passengers to and from Kenya on double daily flights from Dubai. 



In 2023, Emirates established an interline partnership with Kenya Airways, providing seamless connectivity to an additional 28 points in Africa through Nairobi, including Mombasa, Kigali, Bangui, Nampula, Kilimanjaro and more. In the last year, over 12,000 passengers have taken advantage of the agreement, exploring more with frictionless travel. 



Beyond its operations, Emirates supports three Kenyan humanitarian organisations focused on child welfare through the Emirates Airline Foundation.


The Little Prince Nursery and Primary School provides holistic education and rehabilitation for children, and the Foundation has supported its meal programme since 2014; Alfajiri Street Kids offers a safe space and a range of programmes focusing on art therapy for more than 200 children; and finally, the Foundation sponsors four-year scholarships for 10 students at the Starehe Boys’ Centre which delivers academic support for underprivileged boys and includes a high school and multiple tertiary programmes.

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Comments (33)

Guest
Sep 21, 2022

We just booked our QATAR 🇶🇦 HÔTEL yesterday for 2 différent short stars of 2 nights and 3 nights for the Final… https://www.14sb.com/fifa-world-cup-hotels.html . Not exactly cheap but ok price for 4.5 Stars luxury and in Doha Center City! Thanks and Good Luck everyone! Vamos MEXICO!

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Guest
Sep 30, 2022

Wow! Stunning! Hilton seems to be taking Africa by storm. Just a couple of years back, they opened the first ever in Eswatini.

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kasarokcaesar
Oct 24, 2022

Wonderful event and topics discussed, hopefully we see the manifestations in our African airline businesses in the nearest future. Kudos to you all.

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Guest
Nov 10, 2022

Hi, I'm Lucy. Please how do I embark on my travel/ tour business. I am newbie and help..

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Guest
Nov 18, 2022

Prices in the Sol Torremolinos Don Pablo are the same than two weeks ago.

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Guest
Dec 04, 2022

Good location astounding but the staffs are rude and they make me wait so long for the service. They charge me more than what is on the website and did not refund me the manager is not helping with the issue


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Guest
Dec 15, 2022

WoW. Amazing Review. 👍

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Guest
Jan 07, 2023

I spent the holidays here, I don't know why but during the holidays their reception smells like a piss Id rather not spend my special occasions here

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Guest
Aug 07, 2023
Replying to

Where is here.

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Guest
Jan 27, 2023

Thank you for sharing such a detailed review about ethiopian airlines in your post. I am an avid traveller and keep reading flight reviews to assess the options available. Your review particularly drew my attention because you have shared so many pictures to capture every aspect of the flight experience. It is a very nice effort.


More Info : https://www.cleartrip.ae/flight-booking/ethiopian-air-airlines.html

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Guest
Feb 27, 2023

I am really tempted to book the next ethiopian airlines ticket and relive your journey. The pictures shared with the post also reflect that you truly enjoyed the travel. Great post! I also like the fact that you have covered nuances about the food and entertainment service through the pictures. It helps people know what to expect on their travel by this airline.


More Info : https://www.cleartrip.ae/flight-booking/ethiopian-air-airlines.html


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