Etihad Completes IATA Operational Safety Audit with Clean Sheet

Etihad has completed its 10th consecutive IATA Operational Safety Audit (IOSA) with zero findings and zero observations – a perfect result that has been maintained since obtaining its initial certification in 2006, reinforcing Etihad’s compliance track record as industry best.

These results demonstrate Etihad’s commitment to maintaining the highest operational safety and airworthiness standards to provide its guests with the safest and most reliable travel experience.

Mr. Mohammad Al Bulooki, Chief Operating Officer and Accountable Manager at Etihad Airways said: “At Etihad, safety is our number one priority and is fully embedded in everything we do. We are extremely proud of our people for being able to maintain such an impressive compliance record for the last 17 years - even throughout the entire COVID-19 pandemic - bringing this feat to a completely new level”.

Earlier in September this year, the UAE’s General Civil Aviation Authority (GCAA) also recognized the effectiveness of Etihad’s Safety Management System (SMS) with one of the highest scores ever achieved in the UAE, acknowledging the strength of its safety culture and the utilization of industry-leading technologies, such as artificial intelligence, to further enhance the safety of its operations.

The IATA Operational Safety Audit (IOSA) is an internationally recognized programme designed to assess the management and control systems of an airline. All IATA airlines must be registered in the IOSA programme to maintain their membership status.

An IATA-accredited audit team spent five days assessing Etihad's management systems across all operational areas, ensuring compliance with the highest standards of operational excellence. The audit included a comprehensive review of the effectiveness of Etihad’s safety procedures and the evaluation of 922 specific operational and airworthiness standards.