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  • Chidozie Uzoezie

Ethiopian Enhances Chat-bot for Domestic and International Services


Ethiopian Airlines Group, the Largest Aviation Group in Africa, is pleased to introduce an upgraded chat-bot for domestic and international flight uses. The Ethiopian chat-bot, dubbed “Lucy” is equipped with various self-service features that will enable passengers to easily process their travel needs.


Passengers can simply use their mobile to book, pay, check-in, check flight status, get information on free and excess baggage and Live Chat through the chat-bot. The chat-bot is available in both Amharic and English languages with Ethiopian calendar installed for Amharic language users.


Beyond the previous features that were limited only for domestic flight services, the new enhanced Ethiopian chat-bot is expanded with more features to provide services to both domestic and international flight users with multiple payment options. Among the new features included in the chat-bot is an option where passengers can send their feedback.


Easily accessible on telegram and messenger, the chat-bot is expected to have a vital role in simplifying travelers’ experience. “Lucy”, the Ethiopian chat bot is an additional online platform of the airline along with Ethiopian website and mobile app.

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