Ethiopian Airlines has been crowned the ‘Best African Airline’ at the 2021 Business Traveller Awards, as voted by business travellers.
The votes took into account the COVID-19 period with key questions covering airlines’ effectiveness in communication, implementation of COVID-19 measures, handling of loyalty program member passengers and flexibility of ticket changes.
The questions for the survey allowed passengers to reflect on their experience before and during the various stages of COVID crisis.
The award is a testament of the extra hard work and care exerted by each and every one of the airline's more than 17,000 workers to ensure customer’s delight, safety, comfort and convenience every single day.
Business Traveller is the leading magazine for the frequent business traveller worldwide, the 2021 Awards reflect a broader range of experiences than ever before as it covers a 24 months’ customer experience.
Ethiopian Airlines has never stopped operations during the pandemic and has been serving its customers through repatriation and shipment of essential medical supplies across the globe.
The airline garnered international support and commendations for the crucial role it played in the global fight against the pandemic.
Ethiopian Airlines is the fastest growing Airline in Africa. In its 75 years of operation, it has become one of the continent’s leading carriers, unrivalled in efficiency and operational success.
The airline operates a fleet of ultra-modern aircraft, including Airbus A350-900, Boeing 787-8, Boeing 787-9, Boeing 777-300ER, Boeing 777-200LR, Boeing 777-200F, and Bombardier Q-400, to more than 130 passenger and cargo destinations across 5 continents.