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  • Chidozie Uzoezie

Ethiopian Airlines Adds Arabic and French Services to Global Customer Center


To improve the pre and post flight experiences of customers, Ethiopian Airlines has started providing its Global Customer Interaction Center services in two additional international languages namely, Arabic and French.


The Global Customer Interaction Center underwent a major reform in 2014, expanding its interaction scope with customers from call handling to an omni-channel interaction leveraging multiple channels including social media.

Regarding the addition of these languages, Ethiopian Airlines Group CEO Mr. Mesfin Tasew said, “We are excited to further expand the services of our globally acclaimed customer interaction center using Arabic and French as additional international languages for handling the queries of our customers.


The addition of these languages is a game changer as it will enable us to cater to our customers with their preferred languages. It will also increase our customer reach to locations where these languages are spoken predominantly.

Offering the services of our Global Customer Interaction Center in multipleinternational languages also proves our commitment and relentless efforts to elevate customers’ experience.”


Ethiopian Airlines’ Global Customer Interaction Center currently operates 24/7 with its state-of-the-art technology catering to all its customers worldwide from its brand-new multi-floor building located within the headquarters of Ethiopian Airlines Group.

The center has received the ‘World Class Contact Center’ accolade from Snapshotz, an internationally recognized certifying body for customer service delivery. It won the certificate after onsite completion of Snapshotz’s audit process and probing over 800 datapoints.

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Comments (26)

Guest
Sep 21, 2022

We just booked our QATAR 🇶🇦 HÔTEL yesterday for 2 différent short stars of 2 nights and 3 nights for the Final… https://www.14sb.com/fifa-world-cup-hotels.html . Not exactly cheap but ok price for 4.5 Stars luxury and in Doha Center City! Thanks and Good Luck everyone! Vamos MEXICO!

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Guest
Sep 30, 2022

Wow! Stunning! Hilton seems to be taking Africa by storm. Just a couple of years back, they opened the first ever in Eswatini.

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kasarokcaesar
Oct 24, 2022

Wonderful event and topics discussed, hopefully we see the manifestations in our African airline businesses in the nearest future. Kudos to you all.

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Guest
Nov 10, 2022

Hi, I'm Lucy. Please how do I embark on my travel/ tour business. I am newbie and help..

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Guest
Nov 18, 2022

Prices in the Sol Torremolinos Don Pablo are the same than two weeks ago.

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Guest
Dec 04, 2022

Good location astounding but the staffs are rude and they make me wait so long for the service. They charge me more than what is on the website and did not refund me the manager is not helping with the issue


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Guest
Dec 15, 2022

WoW. Amazing Review. 👍

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Guest
Jan 07, 2023

I spent the holidays here, I don't know why but during the holidays their reception smells like a piss Id rather not spend my special occasions here

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Guest
Aug 07, 2023
Replying to

Where is here.

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Guest
Jan 27, 2023

Thank you for sharing such a detailed review about ethiopian airlines in your post. I am an avid traveller and keep reading flight reviews to assess the options available. Your review particularly drew my attention because you have shared so many pictures to capture every aspect of the flight experience. It is a very nice effort.


More Info : https://www.cleartrip.ae/flight-booking/ethiopian-air-airlines.html

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Guest
Feb 27, 2023

I am really tempted to book the next ethiopian airlines ticket and relive your journey. The pictures shared with the post also reflect that you truly enjoyed the travel. Great post! I also like the fact that you have covered nuances about the food and entertainment service through the pictures. It helps people know what to expect on their travel by this airline.


More Info : https://www.cleartrip.ae/flight-booking/ethiopian-air-airlines.html


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