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  • Chidozie Uzoezie

Engine Unavailability Causes Flight Disruptions at Kenya Airways



Kenya Airways has informed customers of some disruptions in its flight schedules, which are leading to abnormally high levels of delays. According to the airline, the delays are majorly due to the grounding of its Boeing 787 aircraft due to engine unavailability.


"The main reason for these disruptions is the unscheduled and extended grounding of two of our 787 Dreamliners due to delayed engine and engine components delivery. The flight disruption has also been impacted by the unavailability of our flight crew for some regional flights." the airline said.


To address the disruptions, Kenya Airways said it was taking several actions, including readjusting its network, communicating as proactively as possible to affected customers, speeding up the recovery of the grounded aircraft, and adjusting schedule, including downgrading some flights, to minimise the disruptions. 


"We sincerely apologise to the customers who have been inconvenienced with these delays. We want to reiterate that your safety and well-being, as well as that of our crew, is our utmost priority. We are doing everything in our power to resolve this situation as quickly and efficiently as possible."


According to the airline, network will normalise by Tuesday, 21 May 2024, once it receives and installs the necessary engine and components. "We sincerely appreciate your patience and understanding during this time."


Affected customers are advised to contact the airline's Customer Excellence team at +254 711 024 747, Whatsapp at +254 705 474 747. They can also email the airline at customer.relations@kenya-airways.com.

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Comments (25)

Guest
Sep 21, 2022

We just booked our QATAR 🇶🇦 HÔTEL yesterday for 2 différent short stars of 2 nights and 3 nights for the Final… https://www.14sb.com/fifa-world-cup-hotels.html . Not exactly cheap but ok price for 4.5 Stars luxury and in Doha Center City! Thanks and Good Luck everyone! Vamos MEXICO!

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Guest
Sep 30, 2022

Wow! Stunning! Hilton seems to be taking Africa by storm. Just a couple of years back, they opened the first ever in Eswatini.

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kasarokcaesar
Oct 24, 2022

Wonderful event and topics discussed, hopefully we see the manifestations in our African airline businesses in the nearest future. Kudos to you all.

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Guest
Nov 10, 2022

Hi, I'm Lucy. Please how do I embark on my travel/ tour business. I am newbie and help..

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Guest
Nov 18, 2022

Prices in the Sol Torremolinos Don Pablo are the same than two weeks ago.

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Guest
Dec 04, 2022

Good location astounding but the staffs are rude and they make me wait so long for the service. They charge me more than what is on the website and did not refund me the manager is not helping with the issue


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Guest
Dec 15, 2022

WoW. Amazing Review. 👍

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Guest
Jan 07, 2023

I spent the holidays here, I don't know why but during the holidays their reception smells like a piss Id rather not spend my special occasions here

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Guest
Aug 07, 2023
Replying to

Where is here.

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Guest
Jan 27, 2023

Thank you for sharing such a detailed review about ethiopian airlines in your post. I am an avid traveller and keep reading flight reviews to assess the options available. Your review particularly drew my attention because you have shared so many pictures to capture every aspect of the flight experience. It is a very nice effort.


More Info : https://www.cleartrip.ae/flight-booking/ethiopian-air-airlines.html

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Guest
Feb 27, 2023

I am really tempted to book the next ethiopian airlines ticket and relive your journey. The pictures shared with the post also reflect that you truly enjoyed the travel. Great post! I also like the fact that you have covered nuances about the food and entertainment service through the pictures. It helps people know what to expect on their travel by this airline.


More Info : https://www.cleartrip.ae/flight-booking/ethiopian-air-airlines.html


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