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  • Chidozie Uzoezie

Delta Wins Record 10th Business Travel News Award

For the 10th year in a row, corporate travel professionals have named Delta the No. 1 airline in the annual Business Travel News Airline Survey, with significant improvements over the airline’s already-leading 2019 scores.

The survey asks corporate travel professionals to rank airlines on a number of important attributes, from customer service to distribution.

This year, the survey also asked participants to rank how well each airline responded to the COVID-19 pandemic, including overall response, effective communication, and flexibility.

Delta earned its top marks for pandemic response, customer service, and communication, while also improving its score substantively in all other categories.

Again this year, Delta led in all categories, and is the only airline to sweep all categories for seven consecutive years.

Delta is the only airline in survey history to win 10 consecutive times, thanks to its industry-leading employees.

Delta’s actions in 2020 have been guided by the airline’s “listen, act, listen” approach, which includes hearing customer feedback, taking action, and then listening.

Based on survey feedback, some of the actions Delta customers have most valued in 2020 include blocking of middle seats, flexible booking and rebooking, and Rigorous mask compliance.

Business Travel News is the leading global source of business travel information and intelligence, reaching more than 44,000 corporate executives who are responsible for setting travel policy, managing and buying business travel/meetings for their companies.

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