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  • Chidozie Uzoezie

COVID-19: Star Alliance Restores Confidence to Air Travellers

With the aviation industry facing the greatest challenge in its history, Star Alliance and its member airlines have taken steps to make travel more accessible and restore confidence in air travel.

Building upon the successful launch of its Travel Information Hub, Star Alliance, has unveiled a series of useful upgrades to now help passengers plan multi-stop itineraries.

This unique alliance service was created to help customers navigate the ever-changing international travel landscape as a result of the COVID-19 pandemic.

The tool provides specific health and hygiene measures presented across all elements of the customer journey.

In its most recent iteration, the Star Alliance Travel Information Hub now provides customers travelling with Star Alliance member airlines a broader and more personalised user experience.

Customers may now:

1. Enter two-segment journey details (two airlines, three airports). Previously, only a query of a single airport, and a single airline was allowed.

2. Utilize the Travel Information Hub in four additional languages. In addition to English, customers can now use the tool in Chinese, French, German and Spanish.

3. Avail themselves of an email function to share their findings with others. This is a particularly helpful feature for friends, colleagues, and travel professionals to assist customers by researching on their behalf.

More features, and more airports are being added continuously, with the Alliance pledged to continue to offer the most digitally advanced, premium travel experience to customers.

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