British Airways Begins COVID-19 Documentation Trial

As several countries across the world are ramping up the COVID-19 vaccination program, British Airways has begun to trial COVID-19 document certification on ba.com

British Airways’ customers eligible to travel to India are now able to upload their negative Covid-19 test results and other travel declaration forms directly into their booking on the airline’s website ba.com, in advance of travel.

The new initiative is being trialled as part of the airline’s efforts to simplify the departure process as it prepares for the return of international travel.

The trial, which is running on all flights from London to India, will certify that customers have the correct documentation needed for their flight before they arrive at the airport, allowing them to check-in online and avoid queuing in the terminal.

Three days before they are due to depart, customers receive an email directing them to the ‘Manage My Booking’ function on ba.com where they can find the relevant entry requirements, including a negative Covid-19 test result and a digital declaration form.

The customer will then upload each document via ‘Manage My Booking’ which will be certified by the airline within six hours to ensure they meet the entry requirements.

British Airways aims to roll this trial out to more destinations over the coming weeks and is also working to add this functionality for those destinations to its British Airways app.

This will enable customers to securely upload the documentation for their booking directly from their mobile device, which could include negative COVID-19 test results and/or proof of vaccination if it is required by the government of the destination.