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  • Chidozie Uzoezie

Air Peace Clears the Air on Alleged Stranding of Passengers in London



Air Peace has released an official press statement, clearing the air on the alleged abandonment and keeping passengers stranded at London Gatwick Airport. See the full statement below.


"Our attention has been drawn to a video circulating on social media that Air Peace not only abandoned their passengers at Gatwick Airport, but closed their counter before closing time because the aircraft was overbooked on our London-Lagos flight on Monday, April 8, 2024.


This video recording was a deliberate and malicious attempt to tarnish the image of Air Peace.


In the video, a number of falsehoods were claimed, specifically:


Firstly, we closed our counter before time.


Secondly, we overbooked our flight and our aircraft was full, hence we quickly closed the door and departed for Lagos.


Thirdly, take off time was supposed to be 12:00noon.


We want to state categorically that the passenger, who the narrator escorted to the airport, came very late after check-in phase was already concluded and the counter had closed.


Gatwick Airport operates by slot timings allocated to each of the airlines operating out of this airport. The check-in operations of airlines are slot-based, and airlines take turns based on their approved times. Once your slot timing is up, you must vacate the counters for the next airline's utilization. The check-in process ends at 09:00am, as advised in the Terms and Conditions section of our e-ticket and website, and the counter was vacated by Air Peace in accordance with our slot allocation at 09:55am.


To ensure passengers do not miss their flights, we send them multiple messages at different times before their flight - 24hrs, 14hrs and 6hrs before flight departure.


Departure for this flight was scheduled for 11:10am, so all processes needed to adhere to this time.


It was also claimed that we overbooked our flight. The UK Civil Aviation Authority and the Nigeria Civil Aviation Authority can attest to the number of passengers on our manifest for the said flight. The aircraft left Gatwick with some seats unoccupied, so no overbooking took place.


Gatwick Airport has CCTV coverage showing the time the passenger arrived at the airport/Air Peace counter and the time the maker of this video got to the airport. The late arriving passenger duly paid the no show fee, was booked to travel on a subsequent flight, and therefore the issue was resolved at the airport. It is disappointing that a different version of what transpired has been circulating.


Air Peace will continue to do its best to meet the needs of our passengers, but we also require passengers to work with us to ensure they can travel to their destinations by adhering to specified times. As always “Your Peace is Our Goal”.

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Comments (25)

Guest
Sep 21, 2022

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Guest
Sep 30, 2022

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kasarokcaesar
Oct 24, 2022

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Guest
Nov 10, 2022

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Guest
Nov 18, 2022

Prices in the Sol Torremolinos Don Pablo are the same than two weeks ago.

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Guest
Dec 04, 2022

Good location astounding but the staffs are rude and they make me wait so long for the service. They charge me more than what is on the website and did not refund me the manager is not helping with the issue


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Guest
Dec 15, 2022

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Guest
Jan 07, 2023

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Guest
Aug 07, 2023
Replying to

Where is here.

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Guest
Jan 27, 2023

Thank you for sharing such a detailed review about ethiopian airlines in your post. I am an avid traveller and keep reading flight reviews to assess the options available. Your review particularly drew my attention because you have shared so many pictures to capture every aspect of the flight experience. It is a very nice effort.


More Info : https://www.cleartrip.ae/flight-booking/ethiopian-air-airlines.html

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Guest
Feb 27, 2023

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More Info : https://www.cleartrip.ae/flight-booking/ethiopian-air-airlines.html


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