Emirates has made good on its promise to customers by refunding money to nearly 650,000 passengers whose travel plans were affected by the global COVID-19 pandemic.

In the past two months, the airline has refunded tickets worth over AED 1.9 billion (USD 500 million) after ramping up refunds from 35,000 requests a month, to nearly 200,000.

In addition to refunds, Emirates continually reviews its booking policies and travel products, to offer customers added confidence to plan and book their journeys.

With the gradual re-opening of borders over the summer, Emirates has revised its booking policies to offer customers more flexibility and confidence to plan their travel.

Customers who purchase an Emirates ticket by 31 July 2020 for travel on or before 30 November 2020, can enjoy these fully flexible terms when they book a Flex or Flex plus fare,

The flexible terms also apply to passengers who want to change their travel plans due to COVID-19 related flight or travel restrictions (applicable to all bookings).

Emirates customers, whose travel plans are disrupted by COVID-19, can request travel vouchers or refunds via an online form on Emirates' website, or contact their travel agent.

Emirates currently flies to over 50 destinations in the Americas, Europe, Middle East, Africa and the Asia Pacific through its hub in Dubai.