- Chidozie Uzoezie
Customer Experience: Delta Launches Global Cleanliness Division
Delta is establishing the airline’s first Global Cleanliness division – a new department within the Customer Experience organization dedicated to innovating and evolving cleanliness standards.
In the three months since the COVID-19 pandemic impacted the world, teams across Delta quickly established a new standard of cleanliness for Delta and the airline industry.
This latest move is a unique way for the global carrier to continue bringing laser focus to cleanliness efforts as part of the layers of protection we are offering customers.
The cleanliness transformation that customers experience today is the foundation upon which Delta’s future travel experience is being built for customers to enjoy.
The Global Cleanliness organization will further develop and execute Delta’s cleanliness standards, methods, and quality management to ensure a consistently safe and sanitized experience for employees and customers.