- Chidozie Uzoezie
IHG Enhances Guests' Experience with 'Clean Promise'
As the world adjusts to new travel norms and expectations, IHG Hotels & Resorts is enhancing the experience for its hotel guests around the world, by redefining cleanliness and supporting guests’ personal wellbeing throughout their stay.
IHG is launching a Clean Promise. Rolling out globally from 1 June 2020, guests can be reassured that their room will meet IHG’s high standards of cleanliness.
Using new, science-led protocols and service measures, partnering with industry leading experts Cleveland Clinic, Ecolab and Diversey, and launching a global IHG Clean Promise, the measures will give guests greater confidence and hotel teams the protection needed.
IHG Way of Clean already includes deep cleaning with hospital-grade disinfectants and going forward guests can expect to see evolved procedures in every area of the hotel including Reception, Guest Room, Public Spaces and Facilities, and Food & Beverage.
IHG is working closely with a team of medical experts at Cleveland Clinic to develop guidance and resources for hotel teams on returning to work and keeping guests safe in this new environment.
While on-property, hotel teams will also appoint Clean Champions to continue building the culture of clean instilled in IHG hotels around the world.
These champions will focus on guests and colleagues as they navigate the new environment and help on-property teams to consistently deliver these elevated cleanliness standards.