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  • Chidozie Uzoezie

Ethiopian Airlines Cargo Digitizes Shipment Tracking System

Ethiopian Airlines has introduced a mobile app and chatbot-assisted shipment tracking service to elevate cargo customers’ experience.

The mobile app, which is now available for both Android and iOS, will bring convenience to Ethiopian Cargo & Logistics Services customers through a range of self-service features including checking flight schedule, cargo tracking and charter requests at the swipe of a finger.

The Ethiopian Chatbot enables customers to access up-to-date information and track their shipment on Messenger and Telegram.

The newly unveiled cargo mobile app and chatbot-assisted cargo tracking service will bring convenience for Ethiopian cargo’s customers allowing them to access real-time updates about their shipments and to process their charter requests.

As the number of mobile apps and messaging platforms users grows globally, Ethiopian cargo will leverage the airline’s in-house digital capabilities to further elevate customers’ experience by taking its digital service to the platforms of their choice.

Users can download Ethiopian cargo mobile app from Play Store and App Store using the links: and

Telegram users can access Ethiopian Chatbot using @ethiopian_chat_bot while Facebook/Messenger users can access it at

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