Ethiopian Airlines Cargo Digitizes Shipment Tracking System
Ethiopian Airlines has introduced a mobile app and chatbot-assisted shipment tracking service to elevate cargo customers’ experience.
The mobile app, which is now available for both Android and iOS, will bring convenience to Ethiopian Cargo & Logistics Services customers through a range of self-service features including checking flight schedule, cargo tracking and charter requests at the swipe of a finger.
The Ethiopian Chatbot enables customers to access up-to-date information and track their shipment on Messenger and Telegram.
The newly unveiled cargo mobile app and chatbot-assisted cargo tracking service will bring convenience for Ethiopian cargo’s customers allowing them to access real-time updates about their shipments and to process their charter requests.
As the number of mobile apps and messaging platforms users grows globally, Ethiopian cargo will leverage the airline’s in-house digital capabilities to further elevate customers’ experience by taking its digital service to the platforms of their choice.
Telegram users can access Ethiopian Chatbot using @ethiopian_chat_bot while Facebook/Messenger users can access it at https://www.facebook.com/etchatbot/.