Coronavirus: Hyatt Extends Cancellation Fee Waivers
As a result f the ongoing COVID-19 pandemic, Hyatt Hotels is adjusting its policies to allow for flexibility regarding travel at this time by extending its cancellation fee waivers through June 30, 2020.
All existing reservations (booked on or before April 1) for arrivals through June 30, 2020 can be changed or cancelled at no charge up to 24 hours before your scheduled arrival. This includes Advance Purchase Rate reservations.
With some very limited exceptions noted below, reservations booked between April 2, 2020 and June 30, 2020 can be changed or cancelled at no charge up to 24 hours before your scheduled arrival.
Reservations can be changed or cancelled up to 24 hours before a scheduled arrival on hyatt.com or via the World of Hyatt app (subject to the exceptions noted above).
World of Hyatt Loyalty programme members will have more time to use their points as Hyatt is suspending the forfeiture of points through December 31, 2020.
All unused Free Night, Suite Upgrade or Club Lounge Access awards with expiration dates between March 1, 2020 and December 31, 2020 will be extended to December 31, 2021.
Awards that expired between March 1 and March 31, 2020 will be replaced with new awards on April 20, 2020. All other qualifying, unused awards will be updated by the 20th day of the month in which the award would have originally expired.
Status and benefits for elite members will be extended for all existing elite members without having to re-qualify. This means that whatever your status was as of March 31, 2020, it will be automatically updated to reflect a February 28, 2022 expiration date.
All elite tier extensions should be reflected in members’ accounts no later than April 15, 2020. For more information, please visit hyatt.com/covid-19.