Etihad Cargo Selects ECS Group to Drive Provide New Regional Sales
In line with the implementation of the new global sales distribution structure across its network, Etihad Cargo has selected ECS Group to deliver a significant scope of its new regional sales operating model across multiple-territories.
Etihad Cargo has entered into Cargo Service Provider (CSP) agreements with ECS Group’s subsidiary company Globe Air to provide customer service, reservations, post-flight support, operations support, accounting and billing support services in the United States, United Kingdom, Germany, Netherlands, Singapore, Indonesia and Malaysia.
Etihad Cargo will itself lead sales activities in those territories through its own commercial organization.
Furthermore, through ECS Group’s subsidiary companies Globe Air, Universal GSA and ExpAir, the parties entered into CSP agreements that also cover sales services in Canada, Belgium, Switzerland, Austria, the Czech Republic, Slovakia and the Nordics, as well as Los Angeles and the offline Etihad stations in the United States.
Services under the new agreements will commence on April 1st 2020 across all the above territories, with the exception of the Czech Republic, Singapore and Indonesia where services are expected to commence on June 1st 2020.
Etihad’s renewed regional distribution strategy isdesigned for the carrier to lead its own sales and commercial activities in selectglobal cargo gateways, with key leadership appointments made across North America, Europe, Middle East, Africa and Asia.
The partnership with ECS Group further supports this strategy through offering various complimentary sales and non-sales support activities.
Etihad Cargo launched its revamped strategy in 2018 and has since rolled out significant initiatives across its fleet and network, digital capabilities, product verticals and physical infrastructure.
It has also invested in internal resources and sales organizations to drive a heightened customer experience and cement its position as an international air cargo airline partner of choice.