KLM has released its 2019 records which indicated that the airline’s revenues increased by 1.7%, rising to over EUR 11 billion in 2019. This is a new record.

The KLM Group also broke a second record in its centenary year, carrying more than 44 million passengers, with KLM welcoming 35 million and Transavia 9 million. KLM’s operating income amounted to EUR 853 million, with a margin of 7.7%. Owing to higher fuel costs and a challenging cargo market, this result was lower than that achieved in 2018. Thanks to the airline’s good operating results, KLM was able to invest more than EUR 1.3 billion in customers, staff, fleet, digitization, lounges and other facilities in 2019, as was the case in 2018.

The Amsterdam-based airline also further reduced its net debt and strengthened its equity capital position.

Customer satisfaction was high once more, with an average Net Promoter Score (NPS) of 41 for the year, reflecting the airline’s investment in innovation and sustainability. However, there is uncertainty about KLM’s growth outlook at Schiphol, declining results compared to 2018 and the ongoing Coronavirus outbreak.