- Chidozie Uzoezie
IHG Launches New Guest In-Room Digital Experience
IHG has launched IHG Studio, a new digital in-room guest entertainment solution that will further enhance the in-room experience of guests and increase their satisfaction. IHG Studio allows guests to connect and stream content securely from guests’ personal devices to their guest room TV, access the TV remote from the IHG Rewards Club mobile app, and order room service and purchase on-property amenities. Guests can also make service requests such as order extra pillows, arrange for a late checkout and review room charges, as well as pay with Points, a new pilot program that allows guests to use IHG Rewards Club points to make in-hotel purchases. IHG Studio which is powered by IHG Connect, IHG's industry-leading in-hotel Wi-Fi system, also brings value to hotel owners with an easy set-up that requires less maintenance and ultimately saves on operational costs. IHG Studio is currently available in nearly 40 hotels in the U.S. and will expand to other regions by the end of 2019, including the U.K., Greater China, Canada and Latin America. The system will become a standard across all brands globally over the coming years. IHG presently operates nearly 5,800 hotels and portfolio of 16 brands.