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Delta Air Lines and Joint Cooperation Agreement partner Aeromexico are focused on providing their customers with a consistent experience when traveling between the two airlines.
Over 3.2 million Delta and Aeromexico customers connect across the transborder network every year and creating a truly seamless journey is paramount.
By looking at all aspects of the customer journey together, and using technology to enhance the digital experience, the two airlines have established a foundation to benefit their shared customers by aligning products, polices and services.
What’s coming for customers in 2020
Seamless check-in capability through the airline’s websites and apps
Improved bag tracking technology
Pre-flight communications highlighting the partner’s flight experience, so customers know what to expect when traveling with both airlines.
Expanded Corporate Priority benefit
The airlines will also be working together to better understand customer satisfaction through joint post-travel surveys, which will be introduced this month.
This feedback will drive future investment in technology and products for the benefit of customers as well as support the airlines’ focus on decreasing customer complaints.
Delta Air Lines and Aeromexico have a long history of working together. They launched their first codeshare in 1994 and launched their joint cooperation agreement in May 2017.
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Wow! Stunning! Hilton seems to be taking Africa by storm. Just a couple of years back, they opened the first ever in Eswatini.
Wonderful event and topics discussed, hopefully we see the manifestations in our African airline businesses in the nearest future. Kudos to you all.
Hi, I'm Lucy. Please how do I embark on my travel/ tour business. I am newbie and help..
Prices in the Sol Torremolinos Don Pablo are the same than two weeks ago.
Good location astounding but the staffs are rude and they make me wait so long for the service. They charge me more than what is on the website and did not refund me the manager is not helping with the issue
WoW. Amazing Review. 👍
I spent the holidays here, I don't know why but during the holidays their reception smells like a piss Id rather not spend my special occasions here
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