With effect from 1 October, 2019, Air France and Allianz Travel now offer a teleconsultation service to passengers flying with the airline.

All customers who have purchased an Air France ticket and taken out Allianz Travel Multi-risks or Assistance insurance can at no extra cost benefit from two medical teleconsultations during their trip.

Teleconsultation is a medical consultation carried out remotely with an Allianz Travel nurse or doctor registered with the Medical Council and based in France. A teleconsultation is accessible by videoconference from a smartphone or by telephone.

Customers can now contact a healthcare professional at any time (including during the night, at weekends and on public holidays) from abroad, and obtain a prescription if necessary and subject to the country’s authorization.

This teleconsultation service supports and reassures travellers in the event of health problems abroad. They have rapid access to a reliable response concerning a health matter, treatment or referral to recognized and adapted local healthcare bodies.