PaxEx: Ethiopian Airlines Introduces 'Feel Addis' on Mobile App
Passengers flying Ethiopian with layover between 8 and 24 hours in Addis Ababa are set to have their end-to-end layover experience transformed in a whole new way with the launch of the airline’s digitized transit package dubbed Feel Addis.
The enhanced service brings convenience to passengers’ fingertips allowing them to get their hotel voucher and transit visa card with their mobile devices.
Thanks to the enhanced service, Ethiopian has digitized all customer touchpoints avoiding the need to contact airport agents to process hotel voucher and transit visa of passengers with a layover of 8 hours or more in Addis Ababa.
The launch of Feel Addis is also part of the airline's efforts to further boost Addis Ababa’s stature as a preferred transit hub into and out of Africa by facilitating seamless endto-end experience for the travelling public.
What passengers need to do to enjoy Feel Addis is, enter their booking code on ‘Feel Addis’ tab option to check eligibility through Ethiopian Mobile App after they are done with check-in. Once they check their eligibility for the service, passengers are required to enter their email address in the app and hit the ‘Get Voucher’ button at the bottom of their screen. They will then get their hotel name with all services on offer; the boarding time for their next flight from Addis; pick-up time from their hotel to the airport; and their visa.
It is to be recalled that Ethiopian has been taking different measures to enhance the transit experience of passengers including the launch of free transit tour of Addis back in January.