Delta Launches Operational Information Platform For Customers.
Listening and acting on customer feedback, Delta is launching an industry-leading daily operational information platform for customers.
Information about Delta's daily operational outlook will now be directly at customers' fingertips with the launch of SkyWatch Daily Outlook — a customer-facing operational communications page.
Starting August 12, the page will be updated twice a day on weekdays and once a day Saturday through Sunday with the goal of communicating to customers about what to expect from the day's anticipated flight operations in an easily digestible format and language of their choosing.
Content for the SkyWatch Daily Outlook reflects information shared each morning when operations and customer groups from across the airline meet for a briefing that highlights potential challenges to Delta's flight operations for the day ahead.
This behind-the-scenes operational information provides added transparency and greater awareness to those challenges that may impact customers' flights.