PaxEx: Kenya Airways Launches Crew Mobility Solution
Kenya Airways has marked yet another milestone with the launch of the Crew Mobility Solution (CMS) that allows its crew to offer personalized service to passengers.
The CMS which will enhance Kenya Airways service delivery on board, is in line with the airline’s plan to enhance customer experience through service innovation.
CMS will enhance guest satisfaction by ensuring that our crew offer customized service to our guests as we will know them better, thus offer prompt personalized service.
Kenya Airways crew will be able to access vital information on an IPAD; where each customer is seated for easy identification, whether the guest is travelling with family, their frequent flyer status and any special requests they might have.