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PaxEx: Etihad Airways and Elenium Revolutionize Travel Experience


Etihad Airways and Elenium will demonstrate how a newly developed voice activated self-service kiosk, bag drop and boarding gate facility will revolutionize the travel experience by taking facial recognition technology to new heights.

The demonstration will take place at Passenger Terminal EXPO (PTE) in London between 26 – 28 March.

Using cloud technology, artificial intelligence computer vision and natural human interfacing, Etihad Airways and Elenium will demonstrate how they will change the way consumers travel by showcasing the airport experience of the future.

A key area of cooperation involves the use of technologies from Elenium, Amazon Web Services (AWS), the cloud computing subsidiary of Amazon Inc, and Etihad Airways.

Together at PTE, the three entities will demonstrate a test concept for a seamless travel experience across the entire customer journey from booking to arrival at the final destination.

A new check-in experience

  • Passengers check-in to their flight and register their biometric data on their mobile device before arriving at the airport, reducing queues at the airport.

  • Using AI, new baggage-drop terminals scan and memorize each suitcase placed on the belt and assign it to the guest reservation, removing the need for tagged luggage.

  • Using biometrics, passengers are identified and offered a personalized duty-free shopping experience through a voice interactive display, catered to the individual’s interests and needs, and also utilizing floor space efficiently.

  • Customer Service Kiosks are available throughout the terminal to assist with airport information, provide ancillary opportunities, and because the kiosks are portable, disruption management.

  • Passengers will board their flight by walking through boarding channels which will automatically validate them without the need for a printed boarding pass - a faster, safer system.

#PaxEx #EtihadAirways

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