- Chidozie Uzoezie
How Delta is Making it Easier to Upgrade Using Your Miles
Delta SkyMiles Members wanting a little extra leg room or the premium Delta experience can now purchase that upgrade using miles instead of cash on Delta.com after booking their ticket.
Delta is an industry leader in offering this simple self-service option via its website, with the same functionality coming to its award-winning Fly Delta app in early 2019.
Using miles for upgrades builds on the functionality Delta pioneered with post-purchase upgrades last year that allows customers to buy a premium seat online using either the same or a different method of payment from the one they used to buy their ticket.
This new option will give Members the ability to use their miles to upgrade their experience whenever they fly. Miles can be used to upgrade a single leg or multiple legs of a journey.
Here's how it works after a ticket has been purchased:
A customer can log in to Delta.com to buy Delta Comfort+, First Class, Delta Premium Select, or Delta One as an add-on, or ancillary purchase, as available — regardless of where or how the original ticket was purchased.
The customer can select a premium seat on any individual segment of their journey, or the entire trip, and use miles or a different method of payment for the transaction.
Only flight segments operated by Delta are eligible for purchasing upgrades after booking a ticket, subject to availability.