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  • Chidozie Uzoezie

British Airways Enhances Service For Connecting Customers


To further enhance the overall passenger experience, British Airways has come up with a number of innovations to make its customers’ journeys much easier. Ease of connecting The airline's new ideas include making sure flights with a large number of connecting customers are directed to arrive at the most convenient aircraft stands for the next part of their journey. When the airline knows lots of customers are transferring to the same flight, it will arrange for a vehicle to transfer them to their next flight, cutting out the need for extra legwork. To help customers print out their boarding passes quickly and easily, new self-service kiosks have been set up in the flight connections area at T5. Express connections British Airways now employs dedicated connections managers, who monitor all flight arrivals and organises for customers with tight connections to be contacted while they’re in the air and given Express Connect status, and information packs, to fast-track them through flight connections and security checkpoints. Travelling in style Customers travelling in First, Club World or Club Europe, plus British Airways Gold and Silver Executive Club members who are at risk of missing their onward connection will be provided with a chauffeur driven executive car, where possible, to transfer them to their next flight. An initial trial has proved so popular that more vehicles are being added to the airline’s fleet. Re-booking in the air Customers who may miss their connection are now being re-booked with British Airways or any of the airline’s oneworld partners while they’re still in the air. This information is relayed to cabin crew who then reassure and help customers with their onward journey. They are then met at the aircraft door by connections staff who provide them with their new boarding pass, refreshment vouchers and, if overnight accommodation is necessary, their hotel booking.

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Comments (25)

Guest
Sep 21, 2022

We just booked our QATAR 🇶🇦 HÔTEL yesterday for 2 différent short stars of 2 nights and 3 nights for the Final… https://www.14sb.com/fifa-world-cup-hotels.html . Not exactly cheap but ok price for 4.5 Stars luxury and in Doha Center City! Thanks and Good Luck everyone! Vamos MEXICO!

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Guest
Sep 30, 2022

Wow! Stunning! Hilton seems to be taking Africa by storm. Just a couple of years back, they opened the first ever in Eswatini.

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kasarokcaesar
Oct 24, 2022

Wonderful event and topics discussed, hopefully we see the manifestations in our African airline businesses in the nearest future. Kudos to you all.

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Guest
Nov 10, 2022

Hi, I'm Lucy. Please how do I embark on my travel/ tour business. I am newbie and help..

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Guest
Nov 18, 2022

Prices in the Sol Torremolinos Don Pablo are the same than two weeks ago.

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Guest
Dec 04, 2022

Good location astounding but the staffs are rude and they make me wait so long for the service. They charge me more than what is on the website and did not refund me the manager is not helping with the issue


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Guest
Dec 15, 2022

WoW. Amazing Review. 👍

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Guest
Jan 07, 2023

I spent the holidays here, I don't know why but during the holidays their reception smells like a piss Id rather not spend my special occasions here

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Guest
Aug 07, 2023
Replying to

Where is here.

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Guest
Jan 27, 2023

Thank you for sharing such a detailed review about ethiopian airlines in your post. I am an avid traveller and keep reading flight reviews to assess the options available. Your review particularly drew my attention because you have shared so many pictures to capture every aspect of the flight experience. It is a very nice effort.


More Info : https://www.cleartrip.ae/flight-booking/ethiopian-air-airlines.html

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Guest
Feb 27, 2023

I am really tempted to book the next ethiopian airlines ticket and relive your journey. The pictures shared with the post also reflect that you truly enjoyed the travel. Great post! I also like the fact that you have covered nuances about the food and entertainment service through the pictures. It helps people know what to expect on their travel by this airline.


More Info : https://www.cleartrip.ae/flight-booking/ethiopian-air-airlines.html


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