PaxEx: KLM Launches Virtual Reality for Hand Baggage Check
Starting from 7 September, 2018, it will be very easy for passengers travelling with KLM to see whether their hand baggage is of the correct size with a telephone camera.
This new service is possible as KLM Royal Dutch Airlines has introduced the use of Augmented Reality (AR) technology for determining baggage sizes.
KLM’s AR hand baggage check uses a transparent, virtual KLM suitcase, which indicates the permitted dimensions for hand baggage on board.
AR technology makes it possible for a virtual image to be placed in reality and used interactively, making it easy for a passenger to check at home whether their hand baggage is of the correct size. The hand baggage check is available in the KLM App for iOS users.
This handy new service follows on from other successful KLM AR initiatives, such as the 360-degree display of a Dreamliner aircraft in the KLM App.
The KLM App uses Apple’s AR technology. KLM is also one of a group of leading companies that use Apple’s Augmented Reality-technology to provide customer services in the KLM App.
The KLM App has already been downloaded millions of times and has more than 100,000 active users each day. The app is designed to enhance comfort before, during and after the trip.
The AR hand baggage check has been added to the KLM App, including flight information, booking a flight, online check-in, downloading boarding passes and reserving specific seats.