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PaxEx: KLM Adds Google Pay Support to KLM’s App


To enhance customer experience, KLM is making it easier for KLM app Android users to purchase airline seats and store boarding passes with the Google Pay app starting from 1 August, 2018.

The KLM app’s features are designed to enhance overall comfort before, during, and after the flight. The addition of the payment method Google Pay to KLM’s app contributes to this.

KLM is one of the first airlines in Europe that offers the functionality to store the boarding pass to the Google Pay app.

Boarding passes automatically pop up on a phone a couple of hours before the flight. A similar functionality was already available to users of the iOS KLM app, via Apple Wallet.

Currently, the new feature is available for KLM app users in countries such as United Kingdom, USA, Spain, Germany and Brazil. Other countries including the Netherlands, will follow soon.

The Google Pay functionality has been added to the KLM app’s existing line-up, such as booking a flight, checking in online, and downloading boarding passes. Soon the option to buy Wi-Fi on board will be added with CO2 compensation possibilities.

The KLM app has already been downloaded millions of times and has more than 100,000 active users each day.

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