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  • Chidozie Uzoezie

PaxEx: Kenya Airways Impresses with New 'Africanized' Service

Yesterday, Kenya Airways unveiled its revamped catering service designed to elevate guests’ experience as part of strategy to review and enhance service delivery across all touch points.

The new catering service which will be rolled out across the airline’s network from today, will see Kenya Airways guests enjoy a memorable experience that reflects African authenticity, hospitality and simplicity.

Under the new service, the airline has introduced a culinary experience on its flights above 7 hours that will see the best African chefs develop onboard menus.

Kenya Airways has partnered with the renowned Kenyan born Chef, Kiran Jethwa, to offer its passengers an exquisite fusion of culture with Kenyan Ingredients and a touch of African flavours.

Other enhancements include signature welcome drinks in business class which have been inspired by a tantalizing combination of herbs, indigenous fruits and Kenya’s best export, tea.

Environmentally friendly easy to take-away meal boxes and a basket service have also been introduced on short haul flights. The baskets are hand-woven by various women groups across Africa in line with the airline’s mission of “Sustainable Development in Africa”

Kenya Airways positions itself as the customer-centric carrier championing the African culture. It is steadily enhancing service delivery at all other touch points and shall unveil the new offering as it proceeds.

The ease, simplicity and efficiency of service enable Kenya Airways crew to increase their level of engagement with the guests.

Some of the airline's routes will not roll out immediately however the full new catering experience will be available across all routes from 01 September 2018.

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