South African Airways continues to set the bar in customer service by winning once again the Skytrax ‘Best Airline Staff in Africa’ award at the World Airline Awards on Tuesday in London.

For South African Airways, the award recognises service excellence covering a spectrum of front-line customer staff offering the best service in terms of airport staff and onboard experience.

The awards rate customer satisfaction across staff service efficiency, friendliness, hospitality, language skills and overall quality consistency across front-line staff.

Under the category ‘Best Airline Staff in Africa’ SAA also won for Best Business Class Lounge in Africa, Best Cabin Crew in Africa, and Best Airline Cabin Cleanliness in Africa.

Mango Airlines secured the Best Low-Cost Carrier in Africa carrier top spot for the third time at this year’s prestigious awards.

SAA also retained its 4-Star rating for the 16th year, a seal of quality approval awarded to airlines supplying good quality performance across a range of rating criteria.

The World Airline Awards, now in their 18th consecutive year, are the epitome of excellence in the aviation industry and illustrate a vote of confidence from millions of global travellers annually.