Etihad Airways, the national airline of the United Arab Emirates, has implemented new features enhancing its chauffeur services in the United Arab Emirates.

Effective immediately, customers will be able to book and manage chauffeur services directly through the airline’s mobile website without calling Etihad’s Contact Centre or a travel agent.

Customers can now book and confirm their chauffeur service up to 12 hours prior to their flight’s departure.

The new system, created in partnership with Vxceed Technologies, also allows guests to amend or cancel their chauffeur booking, giving them greater control of their travel requirements.

The new features will enable customers to receive SMS and e-mail confirmation for their scheduled pick-up. Customers can also connect with their chauffeur prior to being collected.

The optimised chauffeur service, operated with Mercedes-Benz E-Class luxury sedans, will facilitate timely pick-up and drop-off for customers.

Mercedes-Benz S-Class vehicles chauffeur Etihad Airways’ First Class guests air-side from gate to aircraft and vice versa, if the aircraft is at a remote stand at Abu Dhabi International Airport.

A fleet of premier Mercedes-Benz E-Class vehicles chauffeurs all land-side transfers between the airport and the customer’s pick up and drop off points in the UAE.