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In-flight Service: South African Airways Gets 4-Star Ranking


South African Airways (SAA) has maintained a 4-Star Skytrax ranking, in both Business and Economy Class, for a 16th consecutive year.

SAA stations were audited this year including Johannesburg, Durban, Cape Town, Mauritius, Hong Kong, UK, Perth, and São Paulo. The airline’s new Airbus A330-300 was also audited.

The Skytrax 4-Star ranking is a seal of quality approval awarded to airlines supplying good quality performance across a range of product and service-delivery rating areas.

Skytrax assessed the rating after detailed product and service standards audits for each featured airline and not connected to any customer ratings.

A 4-Star Airline rating signifies an airline provides a good standard of product and staff service across all travel categories, including cabin seating, safety standards, cabin cleanliness, comfort amenities, catering, tax-free sales, reading materials, in-flight entertainment, and staff service.

Skytrax, an independent, global airline-rating organisation, awarded the 4-Star rating placing the airline amongst other international and partner airlines.

SAA has maintained quality levels throughout what has been another challenging year for the airline, delivering excellent product and service standards to customers.

South African Airways (SAA) is one of the leading carriers in Africa, serving 57 domestic and international destinations, in partnership with SA Express, Airlink and Mango.

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