• Chidozie Uzoezie

Delta Redefines International Main Cabin Dining Experience

Delta is redefining the international Main Cabin dining experience with a series of thoughtful investments that will enhance the way customers spend their time on some of Delta’s longest flights.

Enhancements will begin rolling out in November and will continue to expand into 2018.

In November, the airline will be launching customer experience menu cards, which will include information on timing for each service and details on the inflight food and beverage offerings. In December, the airline will launch new upgraded cutlery in the Main Cabin.

Continuing the expansion, the airline will launch upgraded meals and new serviceware on long-haul international flights in mid-2018.

The new collection will include newly designed trays and upgraded rotable serviceware that will complement investments in meal quality to provide customers a restaurant-style dining experience.

In addition to the new serviceware and menus, Delta will be upgrading the Delta Comfort+ and Main Cabin pillows on all international long-haul flights, complementing other sleep experience investments the airline has made including sleep kits and upgraded blankets.

This latest enhancement is part of the airline’s multi-billion dollar investment in the overall customer experience. In the past few years the airline has made significant enhancements to the Main Cabin experience including free Main Cabin meals, free mobile messaging and free f sparkling wine.

Currently, Delta is the only north American legacy airline that operates scheduled passenger flights to Africa with services to Lagos, Nigeria and Johannesburg, South Africa. It will launch a new non-stop service between New York-JFK and Lagos beginning March 24, 2018.

#PaxEx #Delta

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