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Going Green: Ethiopian Airlines Fully Digitalizes Operations


Ethiopian Airlines has fully digitalized all its business processes like aircraft maintenance and Flight Operations, Commercial Operations, Finance, HRM, Customer Services, Procurement and supply Chain Management, Online learning, management approvals and authorizations etc… by removing paper from the entire system as of September 28, 2017.


Group CEO Ethiopian Airlines, Mr. Tewolde GebreMariam, said; “Although we started the digitization project in the last few years, today marks an important milestone in our history as we are removing paper from our entire business processes.

Leading in the Digital Revolution and leveraging on the latest advancement in the Information and Communication technology of the global airline industry, Ethiopian will scale up its operational Excellence, Customer intimacy and cost leadership strategies. ICT will enable us to deliver customized global standard customer services as per the preferences of each and every customer.

We are living in the fourth industrial Revolution which is fundamentally different from the previous industrial revolutions specially in the speed of change and disruptions and our continued success depends on our strategic response and our abilities to adapt to the velocity, breadth and depth and scale of the quantum changes coming our way. To this effect, we have embedded digitization in our organizational operating system with our valued customers in our mind.”

From the perspective of pursuing environmentally friendly operation, it is worth mentioning that Ethiopian operates the youngest, latest aviation technology and most environmental friendly fleets with less carbon emission to the environment.

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Comments (25)

Vizitator
21 sept. 2022

We just booked our QATAR 🇶🇦 HÔTEL yesterday for 2 différent short stars of 2 nights and 3 nights for the Final… https://www.14sb.com/fifa-world-cup-hotels.html . Not exactly cheap but ok price for 4.5 Stars luxury and in Doha Center City! Thanks and Good Luck everyone! Vamos MEXICO!

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Vizitator
30 sept. 2022

Wow! Stunning! Hilton seems to be taking Africa by storm. Just a couple of years back, they opened the first ever in Eswatini.

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kasarokcaesar
24 oct. 2022

Wonderful event and topics discussed, hopefully we see the manifestations in our African airline businesses in the nearest future. Kudos to you all.

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Vizitator
10 nov. 2022

Hi, I'm Lucy. Please how do I embark on my travel/ tour business. I am newbie and help..

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Vizitator
18 nov. 2022

Prices in the Sol Torremolinos Don Pablo are the same than two weeks ago.

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Vizitator
04 dec. 2022

Good location astounding but the staffs are rude and they make me wait so long for the service. They charge me more than what is on the website and did not refund me the manager is not helping with the issue


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Vizitator
15 dec. 2022

WoW. Amazing Review. 👍

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Vizitator
07 ian. 2023

I spent the holidays here, I don't know why but during the holidays their reception smells like a piss Id rather not spend my special occasions here

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Vizitator
07 aug. 2023
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