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KLM Becomes World's First Airline with Verified WhatsApp Account



WhatsApp and KLM Royal Dutch Airlines have started a unique test for a new service on WhatsApp. The airline now offers her customers around the world booking confirmation, check-in notification, boarding pass, flight status updates and asking questions in 10 different languages on WhatsApp via the official WhatsApp Business application.

KLM is one of the first companies and the very first airline worldwide with a verified WhatsApp business account.

Together with a small number of businesses, WhatsApp is testing ways for businesses to communicate with customers using WhatsApp. WhatsApp wants to create value for both customers and the businesses they connect with in their daily lives.

This pilot programme is part of that effort. To this end, WhatsApp has created an enterprise solution that makes it possible for businesses like KLM to connect with their customers in a fast and personal way on WhatsApp.

The rollout has already started in a limited number of countries, and the service will become more widely available in the coming days and weeks.

Offering flight information to customers through a verified WhatsApp business account makes information easy to access in a single place, making it available at the airport, en route or at home. Customers can also directly contact KLM’s social media service agents, 24/7, via WhatsApp.

The service is available to customers who book tickets or check in via KLM.com and opt-in to receive information via WhatsApp.

Since 2009, KLM has gained a reputation as pioneer in the field of social media services and campaigns. KLM has over 25 million fans and followers on various social media platforms.

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Comments (25)

Guest
Sep 21, 2022

We just booked our QATAR 🇶🇦 HÔTEL yesterday for 2 différent short stars of 2 nights and 3 nights for the Final… https://www.14sb.com/fifa-world-cup-hotels.html . Not exactly cheap but ok price for 4.5 Stars luxury and in Doha Center City! Thanks and Good Luck everyone! Vamos MEXICO!

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Guest
Sep 30, 2022

Wow! Stunning! Hilton seems to be taking Africa by storm. Just a couple of years back, they opened the first ever in Eswatini.

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kasarokcaesar
Oct 24, 2022

Wonderful event and topics discussed, hopefully we see the manifestations in our African airline businesses in the nearest future. Kudos to you all.

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Guest
Nov 10, 2022

Hi, I'm Lucy. Please how do I embark on my travel/ tour business. I am newbie and help..

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