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  • Chidozie Uzoezie

KLM Takes Next Strategic Social Media Step with WeChat Pay

With effect from 24 August2017, KLM Royal Dutch Airlines is now offering her customers the opportunity to pay for tickets and ancillaries via WeChat Pay on and WeChat.

KLM is the first non-Chinese airline to offer this payment option on the number 1 social media platform in Mainland China.

Paying for a KLM ticket has become simple: once a passenger booked a ticket on via desktop, and chooses WeChat as the preferred payment option, a QR code appears. Users scan this code which refers them to WeChat Pay, the money is amortized and a successful payment is done.

If a customer booked a ticket on mobile or via the WeChat app, and chooses WeChat as the preferred payment option, the customer is automatically referred to WeChat Pay and able to pay for the ticket easily. Users need to bind their bankcard only once to use WeChat Pay.

WeChat has over 963 million monthly active users of which 600 million have activated WeChat Pay. This is a payment feature integrated into the WeChat app, which makes it possible for users to complete payment quickly with smartphones without leaving the platform.

WeChat Pay is accepted pretty much everywhere you go within China and over 40% of all mobile transactions is being executed this way. The service is available for all users that have a Chinese bank account.

KLM opened a WeChat account in 2014. Since May 2017, KLM customers have the choice to receive their booking confirmation, check-in notification, boarding pass and flight status updates via WeChat.

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