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  • Chidozie Uzoezie

Passenger Experience: British Airways’ First Wing Flies High

Since British Airways’ First Wing opened on April 5, the new exclusive check-in area for the airline’s First, Gold Executive Club and oneworld Emerald customers has welcomed nearly 200,000 travellers

The check-in area which is located at Heathrow Terminal 5, takes pasengers to the dedicated security channel leading directly into the Galleries First lounge and Concorde Room.

The smoothness and convenience of the innovation has resulted in great customer feedback, reducing the number of customers travelling through the normal security search areas, delivering a benefit for all fliers.

British Airways is continuing to invest in other improvements to First, including a refresh of its flagship Concorde Room at Heathrow Terminal 5 to be unveiled in October 2017.

The lounge, which is exclusively for First customers will receive an updated look and feel, as well as improvements to the terrace area.

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Comments (25)

Sep 21, 2022

We just booked our QATAR 🇶🇦 HÔTEL yesterday for 2 différent short stars of 2 nights and 3 nights for the Final… . Not exactly cheap but ok price for 4.5 Stars luxury and in Doha Center City! Thanks and Good Luck everyone! Vamos MEXICO!


Sep 30, 2022

Wow! Stunning! Hilton seems to be taking Africa by storm. Just a couple of years back, they opened the first ever in Eswatini.


Oct 24, 2022

Wonderful event and topics discussed, hopefully we see the manifestations in our African airline businesses in the nearest future. Kudos to you all.


Nov 10, 2022

Hi, I'm Lucy. Please how do I embark on my travel/ tour business. I am newbie and help..