Customer Relations: Arik Air Inaugurates Ambassadors’ Unit
Nigeria's Arik Air has inaugurated an Ambassadors’ Unit to brighten the relationship between it and its customers with the ultimate aim of enhancing customer relationship.
Speaking at the inauguration ceremony held at the airline’s counter at the General Aviation Terminal of Murtala Muhammed Airport, Lagos, Vice President, Ground Operations, Murat Ozcan, said the idea originated from the airline’s commitment to continually improve on its customer service.
“The essence of creating the unit is to give our customers a better treatment at the airport. The Ambassadors Unit has been designed to look after the passengers’ needs.
If there is something the passengers want to know, they can approach the Ambassadors, who will resolve the issue without wasting time,” Murat said.
According to him, one of the major complaints by the passengers is that it takes the airline officers a long time to attend to their issues.
He said: “That is why we have decided to put up this unit to look after the welfare of the passengers and timely attendance to their complaints once they walk into the terminal.
Our Ambassadors have a distinguished outfit for easy identification, so, they are always available to render assistance to passengers.’’