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  • Chidozie Uzoezie

Etihad Airways Introduces Changes to Ground and Inflight Services

United Arabs Emirates flag carrier, Etihad Airways, is introducing a series of changes designed to offer increased value and flexibility based on customer feedback.

Starting from 3 July 2017, the airline will cancel its is complimentary chauffeur service for premium guests across all major markets while retaining the service at its Abu Dhabi hub. The complimentary chauffeur service, will however be replaced with a paid option at specially negotiated rates in all other cities.

As part of the changes, the airline will also extend the paid airport transfer option to all guests across all cabins and allow Etihad Guest members to accrue miles on their chauffeur bookings.

Guests travelling in The Residence onboard the Airbus A380 fleet will continue to receive complimentary chauffeur services at all A380 destinations – Abu Dhabi, London, Paris, Sydney and New York.

According to the airline, First and Business Class tickets issued prior to 3 July 2017 will not be affected by these changes and will receive complimentary chauffeur service across destinations where the service is currently offered.

Etihad Airways will also offer Economy Class guests paid access to its dedicated lounges around the world, including its Premium Lounges in Abu Dhabi, London, Manchester, Dublin, Paris, Washington D.C., New York JFK, Sydney, Melbourne and Los Angeles.

Also, guests travelling on Etihad Airways Business Class tickets can now pay and upgrade to the airline’s luxurious flagship First Class Lounge & Spa when flying from, or transiting through Abu Dhabi.

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