South African Airways (SAA) has been announced a winner at the World Airline Awards for fifteen consecutive years, buttressing its commitment to reach and maintain Excellent Customer Service.
At this year’s World Airline Awards run by aviation experts Skytrax, the airline won the Best Staff Service award as part of the highly acclaimed international awards held at the Paris Air Show.
The Johannesburg, South Africa based airline also managed to retain its 4-Star rating in both economy and business class for the 15th year in a row.
“To win the Best Staff Service award shows that our customer-facing employees are our true brand ambassadors who made a difference to more than 19 million travelling customers. Feedback on excellent customer service is simply priceless,” says Zuks Ramasia, SAA General Manager Operations.
South African Airways is one of the leading carriers in Africa, serving 56 domestic and international destinations, in partnership with SA Express, SA Airlink and its low-cost carrier, Mango.
South African Airways is a member of the world's largest international airline network, Star Alliance.