Etihad Airways has tasted success at the INSIGHTS Middle East Call Centre Awards. The annual competition is now in its 12th year and sets the regional benchmark for remote customer interaction success.

The airline collected two prestigious awards at the ceremony held at The Crowne Plaza Hotel in Dubai on 16th May 2017.

They were awarded with Best Large Call Centre for their three UAE Contact Centres and Call Centre Manager of the Year awarded to Ahmed Murshed, the Al Ain Contact Centre Manager.

Etihad Airways operates four contact centres including two in Al Ain and one in Abu Dhabi, plus a further facility in Manchester in the UK.

The Al Ain Keshi Pearl and Abu Dhabi contact centres operate 24 hours a day, seven days a week and employ multi-lingual staff from all over the world.