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Delta Introduces Facial Recognition and Self-service Bag Drop


Delta is introducing four self-service bag drop machines at Minneapolis-St. Paul International Airport this summer, allowing customers to quickly, securely and easily check their own bags.

One machine will be equipped to test facial recognition technology to match customers with their passport photos through identification verification, a first for U.S. carriers.

The introduction of self-service bag drops and facial-recognition technology is another next step in Delta's effort to streamline airport processes and is complimented by its radio frequency identification technology.

Previous self-service innovations like ticketing kiosks and check-in via the Fly Delta Mobile app have transformed congested lobby areas and drastically improved customer satisfaction scores.

The airline will collect customer feedback during the trial and run process analyses to ensure that this lobby enhancement improves the overall customer experience.

Studies have found that self-service bag drops have the potential to process twice as many customers per hour.

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Comments (25)

Misafir
21 Eyl 2022

We just booked our QATAR 🇶🇦 HÔTEL yesterday for 2 différent short stars of 2 nights and 3 nights for the Final… https://www.14sb.com/fifa-world-cup-hotels.html . Not exactly cheap but ok price for 4.5 Stars luxury and in Doha Center City! Thanks and Good Luck everyone! Vamos MEXICO!

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Misafir
30 Eyl 2022

Wow! Stunning! Hilton seems to be taking Africa by storm. Just a couple of years back, they opened the first ever in Eswatini.

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kasarokcaesar
24 Eki 2022

Wonderful event and topics discussed, hopefully we see the manifestations in our African airline businesses in the nearest future. Kudos to you all.

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Misafir
10 Kas 2022

Hi, I'm Lucy. Please how do I embark on my travel/ tour business. I am newbie and help..

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Misafir
18 Kas 2022

Prices in the Sol Torremolinos Don Pablo are the same than two weeks ago.

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Misafir
04 Ara 2022