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Qatar Airways Achieves IATA Baggage Handling Certification


Qatar Airways has become the first airline in the world to achieve compliance with the International Air Transport Association (IATA) Resolution 753 at its hub in Hamad International Airport (HIA). The IATA resolution requires the airline to track every piece of baggage from the start of the journey all the way through to its finish.

The certification has been achieved due to the airline’s Baggage Management System (“HAQIBA”) developed in-house, as well as its seamless real time integration with the Qatar Airways website and mobile app. Qatar Airways offers real time updates on checked baggage through the “Track My Bags” feature on its website and mobile app, providing passengers with a truly hassle-free baggage experience.

The mobile app provides real time notification to passengers with relevant updates on the bag, as well as the ability to retrieve the details on need basis using “My Trips”. The information which guides passengers during the journey includes various stages of the baggage handling process such as check-in, transfer, arrival, as well as reference to bag tags and baggage belt.

Resolution 753 was developed to reduce mishandling and baggage fraud, increase passenger satisfaction and enhance the overall baggage management landscape at airports around the world.

The resolution was issued in 2016 and made mandatory for all IATA airlines, who have until 1 June, 2018 to comply. The certificate was presented to Qatar Airways’ Doha hub Hamad International Airport (HIA). Once all its stations in the network are compliant with the resolution, IATA will award the airline a platinum certificate.

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