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  • Chidozie Uzoezie

How to 'Step-Up' to Business Class on South African Airways

With its 'Step-Up' program, South African Airways now offers its customers a fantastic opportunity to experience luxury travel at its finest as passengers can now bid their way from Economy Class to Business Class.

The Step-Up' program is a bidding system where passengers tell the airline what they're willing to pay to upgrade from Economy to Business Class and they might just be on their way to the premium cabin.

How Step-Up works

Once you have obtained confirmed SAA flight tickets, the airline will send you an email notifying you about potential availability of seats for upgrades, along with a link to the Step-Up page, where you can start bidding.

The minimum and maximum bid range is dependent on the original ticket purchased and where the passenger is flying.

If you bought you ticket from a travel agent and the transaction email is that of the travel agent, don't worry as your travel agent can bid on your behalf. The travel agent may also pass the email to you allowing you to bid by yourself.

All bids stop 36 hours before departure, and customers have the ability to view, modify and cancel their bid before this cut-off. Customers are notified 24 hours before departure of the outcome of their bid.

For successful customers, their credit card will be charged with the amount they have bid. While unsuccessful passengers will retain their original itinerary and pay nothing extra.

Tickets booked using redemption tickets, free tickets, tickets already upgraded using miles and bookings with infants are not eligible for Step-Up Upgrade.

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Comments (25)

Sep 21, 2022

We just booked our QATAR 🇶🇦 HÔTEL yesterday for 2 différent short stars of 2 nights and 3 nights for the Final… . Not exactly cheap but ok price for 4.5 Stars luxury and in Doha Center City! Thanks and Good Luck everyone! Vamos MEXICO!


Sep 30, 2022

Wow! Stunning! Hilton seems to be taking Africa by storm. Just a couple of years back, they opened the first ever in Eswatini.


Oct 24, 2022

Wonderful event and topics discussed, hopefully we see the manifestations in our African airline businesses in the nearest future. Kudos to you all.


Nov 10, 2022

Hi, I'm Lucy. Please how do I embark on my travel/ tour business. I am newbie and help..


Nov 18, 2022

Prices in the Sol Torremolinos Don Pablo are the same than two weeks ago.


Dec 04, 2022

Good location astounding but the staffs are rude and they make me wait so long for the service. They charge me more than what is on the website and did not refund me the manager is not helping with the issue


Dec 15, 2022

WoW. Amazing Review. 👍


Jan 07, 2023

I spent the holidays here, I don't know why but during the holidays their reception smells like a piss Id rather not spend my special occasions here

Aug 07, 2023