PaxEx: South African Airways Launches New Website
South African Airways (SAA) has launched its new-look website which promises more speed, more options and more simplicity allowing customers to manage the complete travel experience.
The new www.flysaa.com assists passengers with travel needs from booking a ticket to advance checking in, to upgrading travel class using the Step-Up product, or finding accommodation and renting a car.
The website has been upgraded with new features and functionality giving more choice to customers and encouraging more engagement. New features include a new simplistic design and content elements which are in line with global standards making it easier to navigate the new website.
Other features include user-friendly icons directing customers to a more seamless travel experience. Another feature allows customers to rebook international flights.
The new flysaa.com is a fully responsive website; and it is fully accessible for customers with special needs including passengers that rely on assistive devices such as screen readers.
Flysaa.com serves SAA customers globally and is translated into over nine languages and available from more than 100 points of sale. The website is geo-located to serve the regions where SAA flies, with a localised version for offers and content to facilitate transactions in multiple currencies.
Flysaa.com continues to have a Best Fare Guarantee that ensures that SAA has the most competitive fare online. Customers can also make bookings on mobile devices by visiting m.flysaa.com.
SAA says it aims at constantly improving their customers transactional touch-points as Flysaa.com will continue to be upgraded with new features and functionality throughout the year.