Qatar Airways Tops Global Airline Performance Ranking
Qatar Airways has topped a global ranking of international airlines for providing travellers worldwide with the highest quality and service, on-time performance, and customer claim processing.
The multiple award-winning airline achieved the number one spot in a global study by independent airline consumer rights organisation, AirHelp, which compares international airlines head to head.
Qatar Airways was awarded 10 out of 10 in the quality and service category, which is based on hundreds of metrics from skytraxresearch.com and measures performance in the air and on the ground; a rating of 8.4 for on-time performance, which analyses the punctuality of airlines using three-month's worth of departure statistics to calculate how likely the airline’s flights are to arrive and depart on time; and 7.6 for claim processing, which takes into account how efficiently and fairly airlines handle compensation claims.
Qatar Airways was also recently awarded World's Best Business Class; Best Business Class Airline Lounge and Best Airline Staff Service in the Middle East at the prestigious 2016 World Airline Awards managed by international air transport rating organisation Skytrax.
The airline also scooped the renowned accolade of Airline of the Year in 2011, 2012 and 2015, at the same awards.