Emirates has launched a data science lab in a five year partnership with Oxford University.

Employing a team of world-class scientists, engineers, social scientists and domain experts from Emirates and Oxford University, the Oxford-Emirates Data Science Lab will examine new ways of forecasting demand and optimising seat inventory across the airline’s global network driving immediate, tangible benefits to the Emirates Group. Longer term, the lab’s focus will be to redefine the customer experience through improved personalisation with individual customers.

Located at the Oxford Centre for Information (OCI) at the University, the Oxford-Emirates Data Science Lab will draw on data science, machine learning, mathematics and big data to help place data at the heart of the organisation and streamline business processes. Part of the recently-launched Emirates Group Enterprise-Wide Transformation strategy, the Lab will support the whole Group, including Emirates airline, Emirates SkyCargo and dnata, the air services provider.

Speaking from the lab’s official launch at Oxford University, Sir Tim Clark, President of Emirates, said: “In the age of the digital economy, we have witnessed first-hand how technology-based innovation can transform brands and disrupt entire industries by placing the customer at the heart of the business.” “

The Oxford-Emirates Data Science Lab will provide us with a best-in-class dedicated team who can test and develop new business solutions using big data and real-time analytics, helping to the transform the Group into a customer-centric, travel experience company.

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